Support
Email is the fastest way to reach a person here. Write to the address closest to your question and include the email address on your CYDEO account so we can find you.
General questions
Anything that does not fit the other two. If you are not sure, write here.
support@cydeo.comPrograms and enrollment
Joining a program, cohort dates, class access, or a schedule change.
enrollment@cydeo.comHive for iOS
Hive is the CYDEO learning app. It carries the same courses, library and AI mock interview as hive.cydeo.com, and it reads and writes the same account, so progress made on the phone shows up on the web and the other way round.
Signing in
Use the same email address and password as hive.cydeo.com. Accounts are created by CYDEO when you enroll — there is no sign-up inside the app, and nothing can be purchased there. If you do not have a password yet, or you have forgotten it, set one at hive.cydeo.com.
The microphone
Hive asks for the microphone only for the AI mock interview, and only while an interview is running, so the interviewer can hear your answers. Nothing is recorded outside an interview you started. You can take the permission back at any time in the iPhone's Settings under Privacy & Security, and everything except the mock interview keeps working.
Deleting your account
Open Settings inside the app and choose Delete account. That sends us a deletion request from the address on your account; we remove the account and the learning history attached to it, on the phone and on the web, and it cannot be undone. You can also write to us directly at support@cydeo.com from the address on the account.
Something is broken
Email support@cydeo.com with the screen you were on, what you expected, and what happened instead. A screenshot and your iPhone model help more than anything else.
The paperwork
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